Shopping Cart

Your cart is empty

Metaparlour Logo

Trust & Safety

Building a trusted marketplace through verification, transparency, and community standards.

At Metaparlour, trust is the foundation of everything we build. We're committed to creating a safe environment for professionals, creators, and customers.

Identity Verification

Every professional and business on Metaparlour goes through our verification process to ensure authenticity and build trust within the community.

Our Verification Process Includes:

  • Government-issued ID verification for service providers
  • Business license verification for parlours and wellness centers
  • Professional certification validation where applicable
  • Email and phone number confirmation
  • Background checks for select service categories

Review Moderation

We maintain the integrity of our review system through active moderation and community standards.

Verified Reviews Only

Reviews can only be submitted by users who have completed a verified booking through our platform.

Content Moderation

Our moderation team reviews flagged content to ensure reviews are honest, respectful, and comply with community guidelines.

Fraud Detection

We use automated systems and manual review to detect and remove fake, spam, or incentivized reviews.

Response System

Service providers can respond to reviews, fostering transparent communication and accountability.

Dispute Resolution

When issues arise, our support team is here to help facilitate fair resolutions between all parties.

Resolution Process:

  1. 1
    Report Issue: Users can report problems directly through the platform
  2. 2
    Investigation: Our support team reviews all evidence and communications
  3. 3
    Mediation: We facilitate communication between parties to reach a fair outcome
  4. 4
    Resolution: Appropriate action is taken, which may include refunds, account warnings, or suspensions

Platform Guidelines

Our community standards ensure a safe, respectful, and professional environment for everyone.

Prohibited Activities:

  • • Harassment, discrimination, or abusive behavior
  • • Fraudulent listings or misleading information
  • • Spam, scams, or unauthorized commercial solicitation
  • • Violation of intellectual property rights
  • • Circumventing platform fees or payment systems
  • • Inappropriate or explicit content

Expected Conduct:

  • • Treat all community members with respect and professionalism
  • • Provide accurate information about services and credentials
  • • Honor bookings and communicate changes promptly
  • • Respond to messages and reviews in a timely manner
  • • Maintain client privacy and confidentiality
  • • Follow all applicable laws and regulations

Enforcement

Violations of our guidelines may result in warnings, temporary suspensions, or permanent removal from the platform. Serious violations may be reported to relevant authorities.

Questions About Trust & Safety?

Our team is here to help. If you have concerns or need to report an issue, please reach out.

View FAQ →